Health Scoring and What Is Wrong
Nov 17, 2025Stephen Wise
Explore why traditional customer success health score models fall short and how Monocle's unique approach redefines customer success health score.
5 min readRead More
Insights & Strategies
Thoughts on scaling post-sales teams, customer success strategies, and building better customer experiences.
The Future of Work
Jul 17, 2025Stephen Wise
Insights on how work is evolving and what it means for customer success teams.
6 min readRead More
The Rise of the Human Advantage
May 1, 2025Stephen Wise
Why human connection matters more than ever in customer success.
5 min readRead More
Digital vs Scaled Customer Success: Finding the Right Balance
Apr 23, 2025Stephen Wise
How to balance digital efficiency with personalized customer experiences.
7 min readRead More
What Kind of Help Do Your Customers Need?
Mar 27, 2025Stephen Wise
Understanding the different types of support your customers are looking for.
5 min readRead More
Choosing the Right Customer Success Strategy
Sep 30, 2024Stephen Wise
A guide to selecting the customer success approach that fits your business.
5 min readRead More
Implementation & Onboarding 101
May 22, 2024Stephen Wise & John Snow
Best practices for successful customer onboarding and implementation.
6 min readRead More
A Gut Check for Customer Success
May 13, 2024Stephen Wise & John Snow
Essential questions every CS team should be asking themselves.
7 min readRead More