Monocle Terms of Service

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract. By using Monocle, you represent and warrant that you meet these requirements.

2. Your Account

You are responsible for maintaining the confidentiality of your login credentials and all activity that occurs under your account. You agree to notify us immediately of any unauthorized access or suspected breach. You are solely responsible for maintaining updated account information.

3. Acceptable Use

You agree to use the Service solely for lawful, authorized purposes and in accordance with these Terms. You will not:

• Reverse engineer, decompile, or modify any part of the Service
• Circumvent access or usage limitations
• Upload or transmit malicious code or content
• Use Monocle to violate any applicable law, regulation, or third-party rights
• Attempt to gain unauthorized access to systems or networks

We reserve the right to suspend or terminate accounts for any misuse.

4. Subscription Plans & Billing

Monocle is offered via subscription. By subscribing, you agree to:

• Pay the applicable fees presented at checkout
• Automatic billing unless canceled before the next cycle
• No refunds unless required by law
• Changes to pricing with notice before your next billing cycle

You may manage or cancel your subscription through your account dashboard.

5. Data Security & Compliance

We maintain administrative, physical, and technical safeguards in accordance with industry best practices, including those outlined in the SOC 2 framework. However, security is a shared responsibility:

Your Responsibilities:

• Ensure your data inputs comply with applicable laws
• Maintain secure credentials and access practices
• Avoid introducing vulnerabilities into our system (e.g., untrusted file uploads)

Our Responsibilities:

• Encrypt data in transit and at rest
• Monitor for unauthorized access
• Maintain secure hosting and audit logging via third-party infrastructure (e.g., Supabase, Vercel, OpenAI, Google Cloud)

6. User Content

You retain ownership of all content you upload to Monocle ("User Content"). By using the Service, you grant us a limited, revocable license to store, process, and display this content solely for the purposes of delivering the Service.

You are solely responsible for ensuring the legality, accuracy, and permissions associated with your data inputs.

7. AI-Generated Content

Monocle may use artificial intelligence to offer features like note summarization and task recommendations. These outputs are provided "as-is" and may contain inaccuracies.

You agree not to rely solely on AI-generated outputs for legal, financial, or medical decisions.

8. Third-Party Integrations

You may choose to connect Monocle with services like Google Workspace, HubSpot, or Salesforce. We access only the metadata and content you permit.

You are responsible for revoking access and managing third-party API keys. We are not liable for the actions or privacy practices of those services.

9. Data Privacy

Our handling of your data is governed by our Privacy Policy. We do not sell or use your data for advertising. Data is only accessed to deliver, secure, and improve the Service.

10. Confidentiality and Audit Rights

Snowise agrees to maintain the confidentiality of all non-public user information. We may undergo security audits or reviews to maintain compliance with frameworks like SOC 2.

You agree not to disclose any confidential or proprietary Monocle functionality without written consent.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your account for:

• Breach of these Terms
• Use that creates risk to the Service or other users
• Non-payment or fraudulent activity

Upon termination, your license to use Monocle ceases. We may delete your account and associated data unless legally required to retain it.

12. Warranties & Disclaimers

The Service is provided "as is." We do not guarantee that it will be error-free, uninterrupted, or fit for a particular purpose. Your use is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, Snowise Technologies shall not be liable for any indirect or consequential damages.

In no case shall our liability exceed the amount you paid in the twelve (12) months prior to the claim.

14. Governing Law

These Terms are governed by the laws of the State of Washington. Any disputes will be resolved in the courts of King County, Washington.

15. Changes to Terms

We may update these Terms periodically. If changes are material, we'll notify you via email or within the Service. Continued use means you accept the updated Terms.

16. Contact

Questions about these Terms? Contact us at: